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THE ADULTFILES
MONEYGlossary · Money · Fixing debt

Goodwill letter

Last reviewed · 1 min readBy The Adult Files editorial team
The short answer

You write to the company you were late with, you own it, you explain, and you ask them to remove it as a courtesy. It’s a favour, not a right.

You can’t dispute your way out of a true late payment: “You generally cannot have negative information removed from your credit report if it is accurate.”

Best chance: it was one mistake, the account is in good standing now, and you’ve paid on time ever since. Experian: “Creditors don’t have to agree.”

From FILE 005: wrong or right?, or write yours with the free Credit Score Simulator.

Check our work

Sources

Official and government data first. Every quote is word for word; follow the link to check it yourself.

SOURCE 01Apr 25, 2026

Experian · “What Is a Goodwill Letter and How Do You Write One?”

“It's most effective when you've made a single mistake in the past, such as a late payment, but you've since demonstrated more responsible payment activity.”

experian.com (opens in a new tab)
SOURCE 02Apr 25, 2026

Experian · “What Is a Goodwill Letter and How Do You Write One?”

“Creditors don't have to agree to make credit adjustments as a courtesy to you, and some say that it's against their policy to do so.”

experian.com (opens in a new tab)
SOURCE 03Sep 02, 2026

Consumer Financial Protection Bureau · “Is it possible to remove accurate but negative information from my credit report?”

“You generally cannot have negative information removed from your credit report if it is accurate.”

consumerfinance.gov (opens in a new tab)